BNPL Delivery Policy

1.0 Delivery Policy

  1. Delivery normally takes 7 to 14 working days (West Malaysia only) from the date of confirmed order. Specifically, the confirmed order status will be updated to “installation scheduled” and the successful delivery need to be signed by the recipient. In the event that Product(s) ordered have not been received after 14 working days following the confirmation of order, please contact Daikin Malaysia Call Center at +1300-88-324 546 (DAIKIN).

  2. The Service Provider must ensure the Authorised Recipient appointed by the customer acknowledges the delivery by signing at the e-Delivery Order upon receiving the product(s).

2.0 Damaged or Defective goods

  1. If there are any discrepancies as compared to the Delivery Order or damages, the service provider shall request the Authorised Recipient to write the actual physical quantity or the condition of goods received on the Delivery Order; and sign-off with his/her name and identity card number.
  2. For any delivery inquiries or complains, the customers can contact customer service at +1300-88-324 546 (DAIKIN).

3.0 Order Processing

  1. Upon receiving the product(s), the service providers shall progress with Installation work and update “installation complete” status. The installation work is available during Monday to Saturday, except Sundays and Public Holidays. Customers are allowed to choose the installation date from 8th to the 60th day from the purchase date regardless of weekend or public holiday. The installation period will be from 10am to 4pm.
  2. Delivery to Post Box is strictly not allowed.

4.0 Delayed Deliveries

  1. In the event that the service providers give notice to the Customer that it is unable to deliver any of the Product(s) or any instalment of the Product(s) at the scheduled time or appointment, the service providers shall notify the Customer on its option whether the Customer wants to change the new appointment of installation.

5.0 Undeliverable Package

    If the Customer fails to take delivery of the Product(s), Daikin Malaysia Sales & Service Sdn Bhd shall be entitled, upon giving verbal or written notice to the Customer for reschedule delivery and may incurred charges to customer.

These terms and conditions may be amended from time to time and shall be effective upon agreement by the Parties. The updated terms and conditions may also be posted in the Mobile Application.

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